Refund policy
1. General Conditions
As SRD Concept Wholesale, customer satisfaction is our top priority. We apply the following policy to ensure that your returns and refunds are completed as quickly and smoothly as possible.
2. Return Conditions
- Return Period: You can request a return within 14 days from the delivery date of your products.
- Returnable Products: Products must be in original packaging, unused, undamaged and in resalable condition.
- Non-Returnable Products: Products that are specially produced, customized according to customer requests cannot be returned.
- Return Procedure: Please contact [email ] to initiate your return request. After your return request is approved, you will be provided with return shipping instructions.
3. Refund Terms
- Refund Period: Once the returned items are received and inspected by us, your refund will be processed within 10 business days.
- Refund Method: Refund will be made to your original form of payment according to your payment method.
- Refund Amount: The refund amount for returned products is calculated on the total price of the returned products. Shipping costs are not reimbursed.
4. Damaged or Faulty Products
- Notification: If you receive damaged or faulty goods, please contact [email] within 3 business days of delivery.
- Exchange and Refund: For damaged or faulty products, you have the option of exchange or full refund. In this case, return shipping costs will be covered by us.
5. Return Address
For products to be returned, please send to the address below:
SRD Concept Wholesale
[Address Information]
6. Communication
If you have any questions about our return and refund policy, please contact us at [email ].